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Terms and Conditions

Terms and Conditions

These Terms and Conditions are provided to protect our customers and ensure that Pet365 is able to provide the best service possible to all our customers.

By placing an order with Pet365.co.uk you are agreeing to be bound by these Terms and Conditions.   Pet365 reserves the right to revise these Terms and Conditions from time to time and such changes will be communicated on the website.  Customers will be subject to the Terms and Conditions in force at the time of placing an order.  These Terms and Conditions do not affect customers Statutory Rights. 

Contract – All orders are subject to acceptance by Pet365.  Acceptance of customer’s orders will be confirmed by dispatch email.  No order will be deemed a contract of sale until goods are dispatched by Pet365. 

Goods remain the property of Pet365 until the items and any delivery charges are fully paid for.  Orders will not be dispatched until payment is received in full.  Pet365 reserves the right to refuse any orders and not supply goods if it is reasonable to do so.

Prices – Prices payable will be those in force and shown on the website at the time of the order.  Prices shown for each product exclude delivery charges.  

Delivery charges will be added at the checkout.  Standard delivery costs are calculated by weight and are as follows:-

< 1kg         - £2.95
1kg – 1.8kg     - £4.95
1,8kg – 30kg     - £5.95
> 30kg         - £12.95

These delivery charges are for mainland UK only and do not include delivery to the Scottish Highlands and Island, the Channel Islands, Isle of Man and Northern Ireland.  Should customers require delivery to these areas this may incur an additional charge.  Additional charges will be kept to a minimum and customers will be contacted prior to such orders being processed.  

VAT – All prices are inclusive of VAT where appropriate

- Orders may be cancelled prior to dispatch of the goods by telephone or email and a full refund, including postage and packing costs, will be provided.  

If an order is faulty or damaged on receipt then notification should be provided to Pet365 within 7 days of receipt by emailing returns@pet365.co.uk or using the messages option within the customer account.  If a product is damaged on receipt or faulty then a full refund, including postage and packing costs, will be provided.

Goods may be returned for any other reason as provided for by the Distance Selling Regulations.  To cancel an order a notice of cancellation must be sent to Pet365 in writing or by email within 7 working days of receipt of the order.  In case of cancellation the customer must return goods to Pet365.  Goods must be returned unused, with all labels and parts, in the original packaging and in the same condition as received within 14 days of receipt.  Provided that notice of cancellation is provided within 7 working days in writing a full refund, including postage and packing charges, will be given.

If notice of cancellation is provided but goods are not returned within 14 days Pet365 reserve the right to arrange collection of the goods and charge the cost of collection to the customer.  Pet365 reserve the right not to provide a refund where goods are not returned.  A full refund will only be provided where goods are returned in a re-saleable condition.

Unless an item is damaged, faulty or the order has not yet been dispatched customers will be responsible for postage costs of returning their order.

For customer protection Pet365 recommends that all returned items should be sent by registered or recorded delivery.  Returns must be sent to Pet365 (Returns Dept), 33 The Comp, Eaton Bray, Dunstable, Beds, LU6 2DH.  Pet365 cannot be held responsible for any losses caused as a result of the postal system.

Electronic Communication – By placing an order with Pet365, subscribing to Pet365’s newsletter or sending electronic communication to Pet365, customers are consenting to receive electronic communication from Pet365 and accepting that communication from Pet365 will be mainly electronic.

Availability of Website – Pet365 endeavour to ensure this website is available for 24 hours a day, 365 days per year.   However, Pet365 cannot be held liable for unavailability of the website for any reason.  

Customer Accounts
- Customers are responsible for maintaining confidentiality of their accounts and passwords and restricting access to computers that will provide access to their account.  Customers should take all steps to ensure that their log in details are kept confidential and if a customer believes that their password has become known to anyone else, or their password is being used in an unauthorised manner, they should contact Pet365 immediately.

Customers must ensure that details provided on registration are correct and complete and should inform Pet365 of any change of details.  

– All the pictures and information provided on this website are the sole property of Pet365 and may not be used or copied in part or full without written permission from Pet365.  

Privacy Policy
– Pet365 conform to the requirements of the Data Protection Act 1998 and all information provided by customers will be treated in accordance with this legislation. Our full privacy policy is included on this page.

Stock Descriptions and Measurements
– Pet365 makes every effort to ensure the accuracy of the descriptions and photographs of products on this website.  Some products may differ slightly from the photographs shown on the website.  Photographs are intended to give as accurate a representation of products as possible but are subject to photographic limitations.  All sizes, measurements and weights are approximate and are given for information purposes and to enable delivery calculation.

Legal Liability – Pet365 warrants that any goods purchased from Pet365 shall be of satisfactory quality and fit for the purpose of which such products are commonly supplied.  For any customers contracting as a business the liability of Pet365 for any claim for loss or damage shall not exceed the original amount of the price charged for the goods.  For consumers contracting with Pet365, the liability of Pet365 for any claim for loss or damage shall not exceed three times the original amount of the price charged for the goods.  

These terms and conditions shall not limit or exclude Pet365’s liability for:-
Death or personal injury caused by Pet365’s negligence
Under section 2(3) of the Consumer Protection Act
For fraud or fraudulent misrepresentation
Or, for any matter which it would be illegal for Pet365 to exclude or, attempt to exclude liability

Customers should read carefully any instruction or user manuals supplied with products purchased.  Customers must use all products safely and in accordance with manufacturer’s guidelines.

Pet365 is based in England and therefore governed under English law.  Any dispute shall be governed by and in accordance with English law.  English courts shall have jurisdiction over any such disputes.  

Links to External Websites
– Pet365 may from time to time provide links to other websites which Pet365 believe may be of interest to customers.  Pet365 are not able to continually review these websites and therefore are not able to endorse them.  Pet365 takes no responsibility for the contents of these websites.   Links provided are for customer’s information and convenience only.

General Terms
- A person who is not a party to these Terms and Conditions or any Contract between us shall have no right to enforce any term of the Terms and Conditions and/or any and/or all Contracts between us under the Contracts (Rights of Third Parties) Act 1999.

If any provision of these Terms and Conditions or any provisions of any Contract between us are found to be invalid, unlawful or unenforceable by a court to any extent, such provision will to that extent be severed from the remaining provisions, which will continue to be valid to the fullest extent permitted by law.

Customers may not assign, charge or transfer any of their rights or subcontract any of their obligations under these Terms and Conditions and/or any Contract between us except with Pet365’s specific prior written permission.

Pet365’s website is intended to be used by person’s aged 18 and over.  Any person aged under 18 may use Pet365’s website with the involvement and supervision of parent or guardian.  If a person using Pet365’s website is under 18 then the parent or guardian is required to accept these Terms and Conditions, and place any orders for that person, on their behalf.  By ordering from Pet365 customers accept these Terms and Conditions and declare that they are aged 18 or over.

Privacy Policy

This Privacy Policy governs the manner in which Pet365 collects, uses, maintains and discloses information collected from users (each, a "User") of the http://www.pet365.co.uk/ website ("Site"). This privacy policy applies to the Site and all products and services offered by Pet365.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience and track behaviour for remarketing purposes. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Google Analytics (__utma, __utmb, __utmc, __utmz): We use Google Analytics to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP address anonamously on its servers in the US, and neither CIVIC or Google associate your IP address with any personally identifiable information. These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session. These cookies are set only after the user has given consent to us to use cookies.

How we use collected information

Pet365 may collect and use Users personal information for the following purposes:

  • - To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • - To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • - To improve our Site
    We may use feedback you provide to improve our products and services.
  • - To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • - To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • - To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Pet365 has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Pet365 33 The Comp Eaton Bray Beds LU6 2DH

This document was last updated on November 15, 2012